Privacy policy

Privacy & Cookies Policy

Introduction

Thank you for visiting Velora.

At Velora, we value your trust and are committed to protecting your privacy. We understand the importance of keeping your personal information secure, and we take that responsibility seriously.

This Privacy & Cookies Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, interact with our services, or purchase our products.

By accessing or using our website, you acknowledge that you have read and understood this Privacy & Cookies Policy and agree to the practices described herein. If you do not agree with this policy, you should discontinue the use of our website and services.

This policy applies solely to information collected by Velora and does not extend to third-party websites, services, or platforms that may be linked from our website. We encourage you to review the privacy policies of any external websites you visit.

Information We Collect

To provide you with a secure, personalized, and seamless shopping experience, we may collect certain personal information from you.

The information we collect may include:

Personal Information

Full name
Email address
Mobile or telephone number
Billing address
Shipping address
Payment and transaction details
Order history and purchase information

Communication Information

We may collect information that you voluntarily provide when you:

Contact our customer support team
Submit inquiries through contact forms
Send emails or feedback
Participate in surveys, promotions, or contests

Technical Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device information
Operating system
Website usage data
Pages viewed and browsing behavior
Referral sources and interaction data

This information helps us understand how visitors use our website and allows us to continuously improve our services.

You may browse many areas of our website without providing personal information. However, certain features, including purchases and customer support services, may require you to share personal details with us.

How We Use Your Information

The information we collect helps us provide a better experience and deliver our services effectively.

We may use your personal information to:

Process and fulfill your orders
Confirm transactions and payments
Provide shipping and delivery updates
Respond to inquiries and customer support requests
Improve website functionality and user experience
Personalize content, recommendations, and promotions
Send marketing communications and newsletters (with your consent where required)
Detect, prevent, and investigate fraudulent activities
Maintain website security and system integrity
Comply with legal, regulatory, and contractual obligations

We will only use your personal information for legitimate business purposes and in accordance with applicable laws.

Marketing Communications

With your consent, we may send you promotional emails regarding new products, special offers, wellness tips, and company updates.

You may unsubscribe from marketing communications at any time by:

Clicking the "Unsubscribe" link included in our emails
Contacting us directly through our support email

Once you opt out, we will stop sending promotional communications, although you may still receive important transactional messages related to your orders.

Cookies Policy

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help websites recognize returning visitors and improve browsing experiences.

How We Use Cookies

We use cookies to:

Remember your preferences and settings
Keep products in your shopping cart
Enable faster and smoother checkout
Improve website performance
Analyze visitor behavior and website traffic
Deliver relevant content and promotions

Managing Cookies

Most web browsers allow you to control or disable cookies through browser settings.

Please note that if cookies are disabled, certain website features and functionalities may not work properly, and your browsing experience may be affected.

Sharing Your Personal Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties.

We may share your information only with trusted service providers who help us operate our business, including:

Payment processing providers
Shipping and logistics partners
Website hosting providers
Analytics and performance monitoring services
Customer support platforms
Legal and regulatory authorities when required by law

All third-party service providers are expected to protect your information and use it only for the specific services they provide to us.

Data Retention

We will retain your personal information only for as long as it is necessary to:

Fulfill orders and provide customer support
Maintain business records
Comply with legal, tax, and regulatory obligations
Resolve disputes and enforce agreements

When your information is no longer required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws.

Data Security

Protecting your information is a priority for us.

We implement appropriate technical, administrative, and organizational safeguards designed to protect your personal information against:

Unauthorized access
Data loss
Misuse
Alteration
Disclosure

While we strive to maintain strong security measures, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.

Third-Party Websites

Our website may contain links to third-party websites for your convenience and information.

Because these websites operate independently from Velora, we are not responsible for their content, privacy practices, security measures, or policies.

We encourage you to review the privacy policies of any third-party websites before providing personal information.

European Union Data Protection Rights (GDPR)

If you are located within the European Economic Area (EEA), you may have certain rights under the General Data Protection Regulation (GDPR).

These rights may include:

The right to access your personal information
The right to request correction of inaccurate data
The right to request deletion of your personal information
The right to restrict or object to certain processing activities
The right to data portability
The right to withdraw consent where processing is based on consent
The right to lodge a complaint with a supervisory authority

If you would like to exercise any of these rights, please contact us using the details provided below.

Changes to This Privacy Policy

We may update this Privacy & Cookies Policy periodically to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be posted on this page, and the revised policy will become effective immediately upon publication.

We encourage you to review this page regularly to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy & Cookies Policy or the handling of your personal information, we will be happy to assist you.

Velora Customer Support

Email: info@velora.com

We are committed to protecting your privacy and ensuring that your personal information is handled responsibly, transparently, and securely.