Shipping & Delivery Policy

Shipping Information

At Velora, we are committed to delivering your orders safely, efficiently, and as quickly as possible. We understand that receiving your wellness products on time is important, and we work closely with trusted delivery partners to ensure a smooth shipping experience.

All orders placed through our website are shipped using reliable domestic courier services and/or India Post, depending on your location and service availability.

Order Processing

Once your order has been successfully placed and payment has been confirmed, our team will begin preparing your order for shipment.

Most orders are processed and dispatched within 2–3 business days from the date of order confirmation. During peak seasons, promotional periods, holidays, or unforeseen circumstances, processing times may be slightly extended.

If there is any significant delay in processing your order, we will make every effort to notify you through your registered email address or contact details.

Delivery Timeline

After your order has been dispatched, delivery timelines may vary depending on:

Your delivery location
Courier partner service availability
Local transportation conditions
Public holidays or regional restrictions

While we strive to ensure timely delivery, estimated delivery dates should be considered approximate and are not guaranteed.

Delivery schedules are subject to the operating procedures of our courier and postal partners.

Delivery Address

Orders will be delivered to the shipping address provided by you during checkout.

To help us ensure successful delivery, please make sure that all shipping information, including address details, contact number, and postal code, is accurate and complete at the time of placing your order.

Velora may not be responsible for delivery issues arising from incorrect or incomplete shipping information provided by the customer.

Order Tracking & Notifications

Once your order has been shipped, you may receive shipping updates and delivery notifications through your registered email address or mobile number.

These updates will help you track the progress of your shipment and stay informed about its delivery status.

Shipping Charges

Any applicable shipping, handling, or delivery charges will be clearly displayed during the checkout process before your order is confirmed.

Please note that shipping and handling charges, once paid and the order has been dispatched, may not be refundable unless otherwise required by applicable law.

Delays Beyond Our Control

While we make every effort to deliver orders within the estimated timeframe, certain situations may cause delays that are beyond our control.

These may include:

Severe weather conditions
Natural disasters
Transportation disruptions
Government restrictions
Public holidays
Courier network issues
Remote location delivery limitations

In such cases, we appreciate your patience and understanding while our delivery partners work to complete the shipment.

Failed Delivery Attempts

If a delivery attempt is unsuccessful due to an unavailable recipient, incorrect address, or inability to contact the customer, the courier partner may attempt redelivery or return the package to us according to their policies.

Additional shipping charges may apply for reshipment of returned orders where applicable.

Contact Us

If you have any questions regarding shipping, delivery timelines, order tracking, or shipment status, our customer support team will be happy to assist you.

Velora Customer Support

Email: info@velora.com

We appreciate your trust in Velora and remain committed to providing a reliable, transparent, and customer-focused delivery experience.