Terms of Service

Welcome to Velora. These Terms of Service govern your access to and use of our website, products, and services. By accessing our website or placing an order with us, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

If you do not agree with any part of these Terms, you should not use our website or services.

1. About Velora

Velora is committed to providing premium herbal and wellness products that are inspired by nature and designed to support a healthy lifestyle. Through our website, customers can browse, purchase, and learn about our herbal wellness solutions.

2. Eligibility to Use Our Website

By using our website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

You agree that all information you provide during registration, checkout, or communication with us will be accurate, complete, and up to date.

3. Your Account Responsibilities

If you create an account with us, you will be responsible for maintaining the confidentiality of your login credentials.

You agree that you will immediately notify us if you become aware of any unauthorized use of your account. Velora shall not be liable for any loss resulting from unauthorized access caused by your failure to protect your account information.

4. Product Information

We strive to ensure that all product descriptions, images, pricing, and other details displayed on our website are accurate and current.

However, product packaging, colors, and appearances may vary slightly from the images displayed on your device due to screen settings and manufacturing updates.

Velora reserves the right to modify, discontinue, or update products without prior notice.

5. Orders and Acceptance

When you place an order on our website, it will be considered an offer to purchase our products.

Your order shall be accepted only after payment has been successfully processed and an order confirmation has been sent to you.

We reserve the right to refuse, cancel, or limit any order if we suspect fraudulent activity, pricing errors, or violations of these Terms.

6. Pricing and Payments

All prices displayed on our website are listed in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, shipping charges, and other fees will be calculated and displayed during checkout.

You agree that you will provide valid and authorized payment information for all purchases made through our website.

7. Shipping and Delivery

We will make reasonable efforts to process and deliver orders within the estimated delivery timeframe.

However, delivery dates are estimates only and may be affected by factors beyond our control, including courier delays, weather conditions, public holidays, or unforeseen circumstances.

Velora shall not be held responsible for delays caused by third-party logistics providers.

8. Returns and Refunds

Returns, replacements, and refunds will be processed in accordance with our Refund Policy.

Customers are encouraged to review our Refund Policy before placing an order.

9. Health and Wellness Disclaimer

The information provided on this website is intended for educational and informational purposes only.

Our herbal products are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary based on age, lifestyle, health conditions, and other factors.

You should consult a qualified healthcare professional before using any herbal supplement, especially if you are pregnant, nursing, taking medication, or have a medical condition.

10. Intellectual Property Rights

All content available on the Velora  website, including text, graphics, logos, product images, videos, designs, and trademarks, is owned by or licensed to Velora.

You may not reproduce, distribute, modify, publish, or exploit any content from our website without obtaining prior written permission from us.

11. Third-Party Services and Links

Our website may contain links to third-party websites, applications, or services.

These links are provided solely for your convenience. We do not control or endorse the content, policies, or practices of third-party websites and shall not be responsible for any issues arising from their use.

12. Customer Feedback and Reviews

Any feedback, suggestions, reviews, or comments submitted to Velora may be used by us for business, marketing, or product improvement purposes.

By submitting such content, you grant us a non-exclusive, royalty-free right to use, reproduce, and publish the content where appropriate.

13. Prohibited Activities

You agree that you will not:

• Use the website for unlawful purposes.

• Violate any applicable laws or regulations.

• Attempt to gain unauthorized access to our systems.

• Upload harmful software, viruses, or malicious code.

• Infringe upon intellectual property rights.

• Engage in fraudulent or deceptive activities.

Any violation of these provisions may result in suspension or termination of your access to our services.

14. Limitation of Liability

To the maximum extent permitted by law, Velora shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.

Our total liability, if any, shall not exceed the amount paid by you for the product giving rise to the claim.

15. Indemnification

You agree to indemnify, defend, and hold harmless Velora, its directors, employees, affiliates, and partners from any claims, losses, damages, liabilities, or expenses arising from your breach of these Terms or misuse of our services.

16. Termination

We reserve the right to suspend or terminate access to our website or services at any time if we believe that you have violated these Terms or engaged in activities that may harm Velora or its customers.

17. Changes to These Terms

We may update or revise these Terms of Service from time to time.

Any changes will become effective immediately upon posting on this website. Your continued use of the website after such updates will constitute acceptance of the revised Terms.

18. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in India.

19. Contact Information

If you have any questions regarding these Terms of Service, you may contact us:

Velora
Email: info@velora.com

We will be happy to assist you with any questions or concerns regarding our services.